1. Introduction
CoreTrust is dedicated to providing high-quality corporate services. This Return & Refund Policy explains the circumstances under which refunds may be issued and the procedures for requesting a refund. By engaging with our services, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
Refunds are granted only in cases where the service provided does not meet agreed-upon specifications or fails to be delivered as promised. Clients must request a refund within 10 business days from the date of service purchase. Refunds are not issued for completed services unless there is a failure on our part.
3. Non-Refundable Services
Some services are non-refundable, including but not limited to:
Consultation services already rendered.
Custom business solutions that have been delivered.
Government fees, regulatory charges, or third-party costs paid on behalf of the client.
Services commenced with client approval.
4. Refund Request Process
To initiate a refund request, you must submit a written request to our support team at [email protected]. The request must include:
Your full name and contact details.
Description of the service purchased.
Reason for the refund request.
5. Any supporting documents.
Refund requests are reviewed within 10 business days, and an appropriate resolution will be provided.
6. Partial Refunds
In cases where a service has been partially completed, we may issue a partial refund based on the portion of work completed. The refund amount will be determined on a case-by-case basis, factoring in operational costs and service progress.
7. Processing Time
Once a refund is approved, it will be processed within 10 business days. Refunds are issued to the original payment method. The actual time for the refund to reflect in your account depends on your financial institution.
8. Service Cancellations
If you cancel a service before work has begun, you may be eligible for a full refund.
If work has commenced, a cancellation fee may apply.
Cancellation requests must be submitted in writing to our support team.
9. Dispute ResolutionIf you believe you were charged incorrectly, please contact our support team before initiating a dispute with your payment provider. We will make every effort to resolve the issue amicably.
10. Contact Information
For refund inquiries, cancellations, or disputes, please contact us at:
Address: 120 Baker Street, London W1U 6TU, United Kingdom
Phone: +44 203 987 6543
Email: [email protected]
